FAQs
Contact Info
How do I contact you?
Where can I find you on social media?
SHIPPING & CUSTOMS
How long before my order is dispatched?
Will my order arrive in time for Christmas?
People often ask us if their order will arrive in time for Christmas. The answer is that it depends where abouts in the world you are and which shipping option you have chosen!
Please see the info below for more details.
We ship all orders from the UK. BE AWARE THAT THE CUT-OFF DATES ARE BASED ON EXPECTED DELIVERY PERFORMANCE AND ARE NOT A GUARANTEE.
If you'd like your order in time for Christmas, please order before the following cut-off dates (on mobile, you may need to scroll across):
Here's the same info written out in a different format!
- Customers in Australia: 17th November (standard shipping) or 4th December (express)
- Customers in the USA & Canada: 24th November (standard shipping) or 7th December (express)
- Customers in the EU: 1st December (standard shipping) or 8th December (express)
- Customers in the UK: 2nd December (1st class shipping), 8th December (tracked 48 shipping) and 9th December (express)
- Rest of the World: 17th November (standard shipping) or 30th November (express)
SHIPPING COSTS
Click here for info on shipping costs.
SHIPPING TIMES
Click here for more info on normal shipping times.
BACK TO SHOP
Go back to the shop here, or create your own minifig here.
OTHER FAQs
Click here for other Frequently Asked Questions (FAQs).
What are shipping costs?
We ship to most countries worldwide (shipping from the UK).
See table below for shipping costs. Scroll across to see all options.
Shipping destination |
Standard shipping (untracked) |
Tracked |
Express tracked shipping Royal Mail 1PM |
---|---|---|---|
UK |
£2.99 |
£4.50 GBP |
£8.50 |
Europe |
N/A | £5.00 - £8.00 GBP | £26.00 - £30.00 GBP |
USA |
N/A | £8.50 - £9.50 GBP | £15.00 GBP |
Canada |
N/A | £8.50 - £9.50 GBP | £30.00 GBP |
Australia | N/A | £8.50 - £9.50 GBP |
£40.00 GBP |
New Zealand | N/A | £8.50 - £9.50 GBP | £40.00 GBP |
All Other Destinations | N/A | £8.50 GBP - £10.00 GBP | £30.00 GBP - £46.00 GBP |
If your country is not listed and you want to check that we ship there, please email contact@minifigs.me.
Please note, that for UK customers, standard shipping for baubles, TARDIS or minifigure frames costs more at £4.99 GBP. Express shipping remains the same price.
SHIPPING TIMES
Click here for info on shipping times.
CHRISTMAS ORDERS
Learn about Christmas cut-off dates here.
A NOTE ON SUSTAINABILITY...
At Minifigs.me, we take our commitment to the planet seriously. If you choose the international express service, this is sent via DHL's GoGreen Plus service and utilises sustainable aviation fuel (SAF). For more information on DHL's GoGreen Plus option, please click here.
BACK TO SHOP
Go back to the shop here, or create your own minifig here.
How long does shipping take?
Remember that it normally takes us 2-5 working days to process your order in the workshop BEFORE it is dispatched. AT THE MOMENT, DUE TO A HIGH INFLUX OF ORDERS, IT MAY TAKE US UP TO 2 WEEKS.
Once your order has been processed, shipping times are typically as follows (scroll across to see all):
Destination
|
Tracked / Standard | Express Shipping |
United Kingdom | 2 - 3 Working Days | Next Working Day |
Europe | 1 - 2 Week | 1 - 3 Days |
USA | 1 - 4 Weeks | 1 - 3 Days |
Rest of World | 1 - 4 Weeks | 1 Week |
A NOTE ON SUSTAINABILITY...
At Minifigs.me, we take our commitment to the planet seriously. If you choose the international express service, this is sent via DHL's GoGreen Plus service and utilises sustainable aviation fuel (SAF). For more information on DHL's GoGreen Plus option, please click here.
SHIPPING COSTS
Click here for info on shipping costs.
BACK TO SHOP
Go back to the shop here, or create your own minifig here.
How can I upgrade to expedited shipping?
Are there any shipping delays at the moment?
How can I track my order?
Will I be charged customs fees?
Which postal service / carrier do you use?
For EU orders we use DHL who pass your order over to your own countries postal service who will deliver your order.
For the rest of the world we use DHL who then pass your order over to your own country's postal service for example..
- USA - USPS
- Canada - Canada Post
- Australia - Australia post
I'm worried my order might have got lost in transit - what should I do?
Placing An Order
How do I get my own awesome custom minifig?
How do I cancel or change my order?
Can I buy a gift voucher?
You can indeed buy a gift voucher! They are available here. They are sent automatically by email, so they are not affected by normal processing times and shipping times.
Will my minifig's hands match the skin tone of their head?
Can you make me a minifig from a photograph / do you have bespoke options?
If an item is out of stock, how do I know when it will be back in stock?
Do you make custom parts, e.g. custom animals, custom hair parts, custom instruments or custom weapons?
I want an image printed onto a torso or tile - what type of image file should I send you?
Why can't I have a logo printed on a torso?
Bulk Orders & Special Projects
How do I place a large order, e.g. for a wedding or for a company event?
- We cannot print logos or branding onto minifigure parts - this is a rule from LEGO which is strictly enforced and we have to comply with this.
- LEGO do not condone the use of customised minifigures for marketing purposes.
- Large orders sent internationally may incur customs charges and we have no control over these charges (we are sending from the UK).
- In general, we can only accept orders placed via the website. You are welcome to get in touch with us to discuss your order and we may be able to offer you a bulk order discount (depending on how busy we are and what you are wanting to buy), but please be aware we will most likely be pointing you back to the website to actually place your order.
- If you would like a prototype minifig creating, you would need to place an order for this. We are a small company and we're sorry that we do not offer free samples.
- If you need your minifigs by a certain date, it's a good idea to let us know your timescales by email so that we can let you know whether or not it will be possible for us to meet your deadline.
- Prices vary depending on the parts and colours picked, so it can be difficult for the team to give you an idea of prices on a bulk order. If you're wanting to keep things as cheap as possible, we can recommend certain choices that will help to keep costs down, e.g. choosing yellow skin tone heads and hands (these are cheaper than the natural skin tones).
Can I get a bulk order discount?
Can you make me a whole build out of LEGO?
Can you design me a brand new minifig from a photo or description?
I've already made a minifig design - can you print it?
I want something that isn't on the website - can I get it?
Pricing, Discounts & Loyalty Points
How much does a custom minifig cost?
It really depends on what you want to buy! Our most basic minifigures start at £7.99
If you're buying from our minifig builder, we tend to find that minifigures end up costing around £15, but prices vary depending on the parts you pick.
If you're not sure where to start and would like more info about the different options, check out the question above 'How do I get my own awesome custom minifigure?'
What are shipping costs?
We ship to most countries worldwide (shipping from the UK).
See table below for shipping costs. Scroll across to see all options.
Shipping destination |
Standard shipping (untracked) |
Tracked |
Express tracked shipping Royal Mail 1PM |
---|---|---|---|
UK |
£2.99 |
£4.50 GBP |
£8.50 |
Europe |
N/A | £5.00 - £8.00 GBP | £26.00 - £30.00 GBP |
USA |
N/A | £8.50 - £9.50 GBP | £15.00 GBP |
Canada |
N/A | £8.50 - £9.50 GBP | £30.00 GBP |
Australia | N/A | £8.50 - £9.50 GBP |
£40.00 GBP |
New Zealand | N/A | £8.50 - £9.50 GBP | £40.00 GBP |
All Other Destinations | N/A | £8.50 GBP - £10.00 GBP | £30.00 GBP - £46.00 GBP |
If your country is not listed and you want to check that we ship there, please email contact@minifigs.me.
Please note, that for UK customers, standard shipping for baubles, TARDIS or minifigure frames costs more at £4.99 GBP. Express shipping remains the same price.
SHIPPING TIMES
Click here for info on shipping times.
CHRISTMAS ORDERS
Learn about Christmas cut-off dates here.
A NOTE ON SUSTAINABILITY...
At Minifigs.me, we take our commitment to the planet seriously. If you choose the international express service, this is sent via DHL's GoGreen Plus service and utilises sustainable aviation fuel (SAF). For more information on DHL's GoGreen Plus option, please click here.
BACK TO SHOP
Go back to the shop here, or create your own minifig here.
Do you have special offers or discounts?
Do you have a rewards scheme for returning customers?
Can I pay in a different currency, e.g. US dollars?
I have placed an order and think I have been charged the wrong amount
Are you doing any Black Friday deals?
Sorry that we will not be doing any deals or sales for Black Friday. Instead, we will be increasing our donations to the Chrysalis School in Uganda (like we did last year!) More details to follow next week. #ethicalblackfriday
Cancellations & Returns
How do I cancel my order?
Can I return my order?
Other Frequently Asked Questions
How do I care for my minifig?
1. Keep them out of bright light
2.
3. Don’t feed them after midnight The last one, I admit, would be a challenge, they might come with some LEGO food (if you ordered some) but there’s a pretty good chance that if you leave the minifig and the food alone, they’ll both still be there in the morning. And if you do leave them in bright light it’ll take a few months/years for them to fade (but it will happen, all LEGO discolours in the sun – so please care for your bricks) Also, please don’t give them to very small children - you don’t want to be dashing to hospital with a choking child or one with a minifig head stuck up their nose. The guidelines say age 3 and over, but you know your child best - just be sensible please!We’re not responsible for what you do with your minifig when you get it home. So please don’t take them to the beach. Or fling them around from a great height. And it might not be a good idea to mix them up with a big pile of bricks and shake them around. Your minifig will probably get a bit scratched and develop a self-esteem issue. Basically, please love and care for your minifig. Play nicely and your minifig should last you a while.
How do you make the minifigs?
How did the business get started?
How many staff do you have? Who works there?
What good causes do you support?