Frequently Asked Questions

COVID-19 Update

How are orders currently affected by the pandemic?

Our minifigures and parts are printed to order, and it generally takes us 2-5 working days to process new orders ready for dispatch. Please be aware that the workshop is not open at weekends or on UK bank holidays.

Once we have dispatched your order, shipping times will depend on where in the world you are and which shipping option you have selected. Due to the global pandemic, there may be some delays to shipping times. We're really sorry that we have no control over these delays!

See below for more information on shipping times and different shipping options.

Questions about shipping

Do you ship to my country?

We deliver to many countries worldwide, but unfortunately cannot deliver to Israel, the Philippines, Malaysia, the United Arab Emirates, Qatar, South and Central America, or any countries in Africa.

How long will it take before my order is dispatched?

It generally takes us 2-5 working days to process your order and create your minifigure (depending on the time of year and how busy we are). If you order a bespoke figure, it usually takes a little longer because of the design time involved.

Please bear in mind that this is 2-5 WORKING days, and the workshop is not open at weekends or on UK bank holidays.

How long does shipping take?
From the dispatch date, UK orders sent by standard shipping are typically taking 2-7 days to reach their destination, but sometimes up to 10 days.

International orders sent by standard shipping are typically taking 2-3 weeks to most destinations, but sometimes up to 4-6 weeks.See below for more details.


Shipping to the UK

Our standard shipping option is Royal Mail's first class post service. Most orders are sent as 'large letters' and will fit through your letter box. Generally first class postage takes 1-2 days within the UK, but - at the moment - orders are sometimes taking over a week to reach UK destinations.


Tracking isn't included as standard, but you can upgrade to UK special delivery (a tracked service) for an additional £6.50 GBP.


Shipping to the USA

For customers in the USA, we have recently started using the Worldwide Economy UPS courier service. This is a faster shipping option than standard shipping or tracked shipping, typically taking 1-2 weeks and anticipated to take a maximum of 16 days from the dispatch date.

This is a tracked service, but it may take several days for the tracking to be activated, as the couriers only pick up parcels from our workshop twice per week.


Information about the other shipping options for US customers (standard shipping and tracked shipping) can be found below in the section labelled 'shipping to other worldwide destinations'.


Shipping to other worldwide destinations

In normal circumstances, delivery in Europe is usually 1-2 weeks, delivery to the USA and Canada is usually 2-3 weeks and delivery to Australia is usually around 4 weeks. However, currently we are seeing delays in shipping and we are finding that parcels are taking a little longer to reach their destinations. Sometimes parcels are taking up to 4-6 weeks to reach a variety of international destinations.

We use Royal Mail Airmail for international shipping. They then pass on the parcel to a local postal service in your country, e.g. Deutsche Post for Germany, La Poste for France, USPS for America, Australia Post for Australia etc. You can see a list of the international delivery partners here.


Tracking isn't included as standard, but you can add international tracking for an additional £10.00 GBP.

Can you expedite shipping?

If you need your items more quickly, please get in touch with us by email at and we will see what we can do to speed up the process.

If you're in the UK, we can offer speedier shipping for an extra £6.50 GBP. Just choose the Royal Mail Special Delivery Option at the 'bag' stage, before you reach checkout.

If you're in the USA, we have an economy courier service with UPS, which offers a speedier shipping option of 6-16 days. You can select this option at the 'bag' stage, before you reach checkout, for an extra £15. Please be aware the 6-16 days is from the dispatch date and not from the date of ordering.

If you're in a different country, we would need to book a courier to get faster shipping and this is generally a very expensive option. If you contact us by email, we can get you a quote.
What are shipping costs?

Shipping to the UK

Standard UK shipping: £1.99 GBP

UK standard shipping for orders including baubles: £3.99 GBP

There is FREE UK STANDARD SHIPPING on orders over £40.00 GBP

Tracking isn't included, but you can upgrade to UK special delivery (a tracked service) for an additional £6.50 GBP.

Shipping to European destinations

Standard shipping to Europe: £3.99 GBP

European standard shipping for orders including baubles: £6.99

There is FREE WORLDWIDE STANDARD SHIPPING on orders over £85.00 GBP

Tracking isn't included as standard, but you can add international tracking for an additional £10.00 GBP.

Shipping to the USA

Standard shipping to the USA: £4.25 GBP

USA standard shipping for orders including baubles: £6.99

There is standard FREE WORLDWIDE SHIPPING on orders over £85.00 GBP

Tracking isn't included as standard, but you can add international tracking for an additional £10.00 GBP.

Alternatively, you can upgrade to the economy courier service for an additional £15.00 GBP. This is a faster, tracked service.

Shipping to other worldwide destinations, e.g. Canada, Australia etc

Standard shipping to other worldwide destinations: £4.25 GBP

Worldwide shipping for orders including baubles: £6.99

There is FREE WORLDWIDE STANDARD SHIPPING on orders over £85.00 GBP

Tracking isn't included as standard, but you can add international tracking for an additional £10.00 GBP.

How do I know if my order has shipped?

You should have had an email to let you know if your order has shipped. Please check your junk mail too, as these emails can get filtered.

Please bear in mind that shipping times are delayed due to the pandemic, and that we do not offer tracking as standard. Tracking is only provided if you paid extra for this at checkout.

How do I add tracking to my order?

We don't send orders with tracking as standard, but you can add tracking as an extra just before checkout. When you are viewing your items in your 'Bag', you can choose from different shipping options before you click on the large blue 'proceed to checkout' button.

If you are in the UK, you can upgrade to the UK's special delivery service for an extra £6.50 GBP. If you are elsewhere in the world, you can add international tracking for an extra £10 GBP. These costs are IN ADDITION to standard shipping costs.

If you've already placed your order and wanted to add tracking now, please email us at to arrange this. We can only add tracking if your items have not yet been dispatched.

Christmas cut off dates

If you're looking for custom printed LEGO for Christmas, please place your orders before the following dates to avoid disappointment:

Orders from Australia and New Zealand: 28th November

From USA, Canada, Asia, Eastern Europe, Italy & Poland: 3rd December

From the rest of Europe: 10th December

From the United Kingdom: 12th December

If you order after your cut off date, we'll do our best to get your order out to you as soon as we can. But please remember we custom print the LEGO to order and that we are very busy at this time of year. Also remember that postal services are often slower around the Christmas period (especially if you are ordering from overseas!) and this year the post is also affected by the global pandemic.


While these cut off dates should allow plenty of time for delivery before Christmas, we cannot guarantee that orders will arrive in time. The sooner you order, the better!

Questions about placing an order & returns

How much does a custom minifigure cost?
There is a huge variety in prices. Our most basic minifigures start at £7.00 GBP and our premium bespoke minifigures are £39.99 GBP. We also have a whole load of options in between!


If you're buying from our minifig builder, we tend to find that minifigures end up costing between £11 and £15, but prices vary depending on the parts you pick. All prices are clearly labelled on our website, though, so it should be straight forward!


If you're not sure where to start and would like more info about the different options, check out the question below 'How do i get my own awesome custom minifigure?'
How do I get my own awesome custom minifigure?


The answer really depends on what you want. If you are looking for a well-known character or musician or public figure, go check out our pre-designed custom minifigs. We have a huge range of pre-made figures, so it's likely we'll already have your dream minifig designed!

You can also build your own minifigure by selecting the head, hair, torso, legs and accessories you would like. Go to our minifig builder to see the various options.

If you want something simpler, you might want to consider our simple personalised minifigs , our simple wedding minifigs or our people and professions minifigs.

If you don’t want to go through the process of picking the right parts for your minifig and want to just send us a photo to work from, or if the figure you have in mind has an unusual look that you don't think you'll find elsewhere on our website, then you should buy our premium bespoke minifigure. This is our most expensive minifigure, due to the design time involved. We also limit how many of these we sell, so they can be a little harder to get your hands on! When you buy one of these, we'll request some photos, links and /or a description and then we’ll get to work!

If you're feeling creative, you can doodle your own minifigure here . Please note, the doodlefig is one of our cheaper products and we print your design exactly as you've drawn it onto the front of the minifigure only. We always print these onto white bodies, white legs and yellow heads, and unfortunately, we cannot print them onto different colours as this requires a slightly different printing process.

If an item is out of stock, how do I know when it will be back in stock?
You can sign up for email alerts which will let you know when the item is back in stock. When viewing the product, you should see a large black button which says 'Tell me when it's back in!'


Bespoke minifigures and torsos are generally put back in stock every 2 weeks. They do sell out quickly, so we're sorry if you miss them! We have to limit how many of these we sell in order to maintain our high standards.


Other parts are variable with how quickly they are re-stocked. We buy our parts from lots of different places and if we're waiting for a shipment to arrive, we can't always predict how long it will take to get here!
Common questions about our premium bespoke minifigures
1. Why are the bespoke minifigures out of stock?
We’re sorry we have to limit how many bespoke minifigs we sell, but we like to keep the standards high. We’d rather be able to put more hours into making them perfect, than doing more that aren’t quite right. When we put bespoke minifigures in stock, they do tend to sell out quickly. We're really sorry for the inconvenience if you've missed out this time!
2. Do you know when you will be restocked?
We usually re-stock bespokes once every 2 weeks. On the product page, you can sign up for email alerts which will let you know when they are back in stock. In the run up to Christmas, unfortunately, we aren't always able to offer this bespoke service as we get too busy with other orders.
3. What picture would be best: a full body one or a face close-up?
A full body photo of the outfit you want recreating is ideal. If the light isn’t good, please point out what colours the items of clothing are. A picture of the face is also needed, so we can choose the right head, or design a custom one if needed. Please clarify which outfit you want if sending multiple photos. Also, please say what colour hair they have and which style you’d like, especially if there’s multiple styles in your photos or if the hair colour is unclear from the photos.
If I buy in bulk, can I get a discount?
If you're buying more than 10 of the same item, you can indeed get a discount! Send us an email at if you'd like more information about this. We're sorry that we don't offer any discounts on bespoke items, but you CAN get a discount if you're requesting copies of the same bespoke figure or bespoke item.
Do you have any special offers or discounts for first-time customers?
We're sorry that we don't have any special offers for first-time customers, but you can sign up for our rewards scheme! This allows you to collect points so that you can get money off future orders! You can find details about this below in our 'Other FAQs' section.


If you sign up to our mailing list here, we also send out occasional discount codes via email. If you're on facebook, we also recommend checking out our Custom Minifigs Group. We have some occasional discounts on there, and also it's a really cool place to visit because you get sneak peeks at new minifigs that we haven't released yet!
Do you make custom parts, e.g. custom animals, custom hair parts, custom instruments or custom weapons?
Unfortunately, we don't have the ability to make custom-shaped parts. We just re-print parts already made by LEGO.


We can sometimes custom paint pieces, e.g. hair pieces, but the colours we have are limited and we are generally only able to spray them with a single solid colour; we are not able to hand-paint them with a variety of different colours or with any particular pattern.


Please get in touch with us by email if you'd like us to custom paint some hair, but please bear in mind there are certain times of year when we tend to be particularly busy, e.g. in the run up to Christmas. At those times, we may not be able to take these types of jobs on.
Can you print onto different LEGO parts?
We print onto heads, legs, torsos, and certain sizes of tiles and bricks on a regular basis. We may be able to print onto other LEGO parts too, but it generally depends on their size and shape as to how successful it will be.


If you would like us to print onto different LEGO parts, please get in touch with us at to discuss this. Sometimes we'll be happy to give it a go, and sometimes we'll know from experience that it's unlikely to work.


If it's something we've never printed on before but we think it will work ok, it may still be quite an expensive job as we would need to spend a lot of time and resources figuring it out. And if we don't have those parts in stock, we may ask you to send us the parts (including duplicates for test printing).


There are certain times of year when we tend to be particularly busy, e.g. in the run up to Christmas. At those times, we may not be able to take these types of jobs on. It's best to get in touch with us in the Summer, when we tend to be a bit quieter.
Can you make me a whole build out of LEGO?
Unfortunately, we aren't able to make full builds out of LEGO. We specialise in Minifigures, and that's the area we're super confident in!


Although we do sell a few mini-builds, building new creations isn't our area of expertise. We're going to have to recommend that you find someone else to be your Master Builder!
Can I pay in a different currency, e.g. US dollars?

Our website will calculate how much your order will cost in different currencies - it should do this automatically based on your location. Please be aware that prices may be rounded up or down by the currency converter. The payment is then taken in Great British Pounds. This is done automatically, so you don't need to work anything out.

Can I return items?

We’re sorry, but we don’t accept returns unless an item is faulty or incorrect. This is because each item is custom printed to order. If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know. Please get in touch within 2 weeks of getting your order.

If you’ve ordered one of our pre-designed minifigs (e.g. a musician, film star etc…) we may be able to accept a return under the distance selling act. Get in touch and talk to us about it, but some of these items are also printed to order.

Other FAQs

How do you make the minifigures?

With magic and elves….we wish! Hard work, and lots of time in our workshop surrounded by dismembered minifigures!

Right now we’re on our 4th generation of minifig production, and we're sure we’ll be sticking with this for now, as it produces some great results, crisp colours and lines, and a very robust print.

Previous generations were made using waterslide decals, varnish and paint of varying brands, as well as vinyl. We’re determined to be the very best custom LEGO minifigure producer around, so we kept pushing the boundaries. Today we use illustration software, and top-end, highly sophisticated direct printing equipment. This creates very high quality, high resolution robust prints, DIRECTLY on the LEGO! It means we can print all over the figure too, allowing some exceptional designs.

It uses ink (including white) which is fade proof for 10+ years. Obviously we do our best to create long lasting, robust minifigs that can be loved for many years. However, extremely rough play / explosives may damage them, so treat them gently!

How do I care for my minifig?

Your minifig will serve you well if you follow a couple of basic rules, they’re pretty much like Mogwai/Gremlins:

LEGO custom minifigures - just like Gremlins
  • 1. Keep them out of bright light
  • 2. Don’t get them wet Our 4th Generation Minifigs are now waterproof!!!
  • 3. Don’t feed them after midnight

The last one, I admit, would be a challenge, they might come with some LEGO food (if you ordered some) but there’s a pretty good chance that if you leave the minifig and the food alone, they’ll both still be there in the morning. And if you do leave them in bright light it’ll take a few months/years for them to fade (but it will happen, all LEGO discolours in the sun – so please care for your bricks)

Also, please don’t give them to very small children, you don’t want to be dashing to hospital with a choking child or one with a minifig head stuck up their nose. The guidelines say 3 and over, but you know your child best, just be sensible please. We’re not responsible for what you do with your minifig when you get it home. So please don’t take them to the beach. Or fling them around from a great height. And it might not be a good idea to mix them up with a big pile of bricks and shake them around. Your minifig will probably get a bit scratched and develop a self esteem issue.

Basically, please love and care for your minifig. Play nicely and he should last you a while.

Do you have a rewards scheme for returning customers?
We do indeed! To sign up, you can get started by clicking on the small yellow icon in the bottom left of the screen (it looks like a present!) You can then collect points, which can be used to get money off in the future.


To claim back your points, you need to go back to the yellow icon and follow the prompts. You can move the slider up and down to choose how many of your points you'd like to claim back. You can then apply the discount code and it will be automatically applied at checkout.
How do I get in touch with you?

The best way to get in touch with us is by email. We're sorry that we can't take orders over the phone. You can email us at We check our emails regularly, but may not respond immediately to emails received over the weekend. Do feel free to get in touch with us with any questions, comments and ideas. We are always happy to help!