Frequently Asked Questions
Do you ship to my country, how much is shipping and how long does it take to ship?
Of course we don’t want to keep you waiting, but sometimes these things take time!
It generally takes us 2-5 working days to process your order and create your minifigure (depending on the time of year and how busy we are). If you order a bespoke figure, it usually takes a little longer because of the design time involved.
UK shipping is £1.95
We send parcels first class, and if your order is small (under 4 minifigs) it will fit through your letter box. Tracking isn't included as standard, but you can add UK tracking for an additional £2.
International shipping is £3.95. Delivery in Europe is usually 1-2 weeks, and usually 2-3 weeks for further afield. We use Royal Mail Airmail. Tracking isn't included as standard, but you can add international tracking for an additional £10.
These are flat rates per order, however orders including baubles do cost more (£3.99 UK and £6.99 to the rest of the world).
There is free UK shipping on orders over £40, and free international shipping on orders over £95.
We deliver to most countries worldwide, but unfortunately cannot deliver to South Africa, Israel, Brazil, the Philippines and the United Arab Emirates.
How do you make the minifigures?
With magic and elves….we wish! Hard work, and lots of time in our workshop surrounded by dismembered minifigures!
Right now we’re on our 4th generation of minifig production, and I’m sure we’ll be sticking with this for now, as it produces some great results, crisp colours and lines, and a very robust print.
Previous generations were made using waterslide decals, varnish and paint of varying brands, as well as vinyl. We’re determined to be the very best custom LEGO minifigure producer around, so we kept pushing the boundaries. Today we use top-end, highly sophisticated direct printing equipment. This creates very high quality, high resolution robust prints, DIRECTLY on the LEGO! It means we can print all over the figure too, allowing some exceptional designs.
It uses ink (including white) which is fade proof for 10+ years. Obviously we do our best to create long lasting, robust minifigs that can be loved for many years. However, extremely rough play / explosives may damage them, so treat them gently!
The order process goes as follows:
We get your order via the website, you should get an automated confirmation (please check your junk mail if you don’t have it).
If we have any questions we’ll get in touch over the next few days to check details.
It usually takes 1-2 days for an order to go from ‘processing’ (which means we’re designing it) to ‘assembly’, (which, I’m sure will not surprise you means we’re assembling it!). It may stay at this point for a 1-3 days, don’t worry, it could mean that we’re not happy with the design or have had some technical difficulties, we want it to be perfect for you and will make it again and again till we’re happy with it.
The next stage is our dispatch queue, orders tend to only be here a couple of hours, though sometimes a part is still missing from your order, so don’t worry if it’s stuck here for a while, whilst we get everything ready.
Once it’s ready to go you’ll get a ‘completed’ email, again, this often goes to junk mail. We may, if we have doubts about a design, send a photo to check it’s ok, this again seems to have a homing instinct for your junk mail. Please add our email address (contact at minifigs dot me) to your allowed list.
We post UK orders by first class mail, so you should expect delivery in 1-2 days; please get in touch if you’ve not had anything after a week or two.
International orders go by regular airmail. There’s no tracking available with the standard mail although you can add tracking shipping for most international destinations (see below). It generally takes around 1-2 weeks for Europe, 2-3 weeks for North America and 2-4 weeks for further afield. Delivery tends to be at the quicker end of the scale, but don’t panic if it takes longer; customs can hold things up substantially.
If you require recorded delivery (special delivery in the UK or tracked or signed for international) the extra cost is £10 and you’ll need to add this product so we can arrange this for you.
How do I get my own awesome LEGO minifigure?
THAT’S A REALLY GOOD QUESTION!
The answer really depends on what you want. If you want someone famous or someone we’ve made previously, go check out our pre-designed custom minifigs.
You can also build your own minifigure by selecting the head, hair, torso, legs and accessories you would like. Go to our minifig builder to see the various options.
If you don’t want to go through the process of picking the right parts for your minifig and want to just send us a photo to work from then buy our premium custom minifig. Upload some photos/links/or description and we’ll get to work (though we’ll probably need to email you to clarify details, so please keep an eye out for our email.
Common questions about our premium bespoke minifigures
We’re sorry that we have to limit our fully bespoke minifigs, but we like to keep the standard high. We’d rather be able to put more hours into making them perfect, than doing more that aren’t quite right. Several people have asked about the following, so here’s our condensed answer. We’ll add more FAQs as we get them.
How do I care for my minifig?Congratulations on your new arrival! Your minifig will serve you well if you follow a couple of basic rules, they’re pretty much like Mogwai/Gremlins:
- 1. Keep them out of bright light
2. Don’t get them wetOur 4th Generation Minifigs are now waterproof!!!
- 3. Don’t feed them after midnight
The last one, I admit, would be a challenge, they might come with some LEGO food (if you ordered some) but there’s a pretty good chance that if you leave the minifig and the food alone, they’ll both still be there in the morning. And if you do leave them in bright light it’ll take a few months/years for them to fade (but it will happen, all LEGO discolours in the sun – so please care for your bricks)
Also, please don’t give them to very small children, you don’t want to be dashing to hospital with a choking child or one with a minifig head stuck up their nose. The guidelines say 3 and over, but you know your child best, just be sensible please. We’re not responsible for what you do with your minifig when you get it home. So please don’t take them to the beach. Or fling them around from a great height. And it might not be a good idea to mix them up with a big pile of bricks and shake them around. Your minifig will probably get a bit scratched and develop a self esteem issue.
Basically, please love and care for your minifig. Play nicely and he should last you a while.
We’re sorry, but we don’t accept returns unless an item is faulty or incorrect. This is because each item is custom printed to order. If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know. Please get in touch within 2 weeks or getting your order.
If you’ve ordered one of our predesigned minifigs (e.g. a musician, film star etc…) we may be able to accept a return under the distance selling act. Get in touch and talk to us about it, but some of these items are also printed to order.
How do I get in touch with you?
The best way to get in touch with us is by email. We're sorry that we don't have an office phone. You can email us at email@example.com. We check our emails regularly, but may not respond immediately to emails received over the weekend. Do feel free to get in touch with us with any questions, comments and ideas. We are always happy to help!