Frequently Asked Questions

COVID-19 and Brexit Update

How are orders currently affected by the pandemic?

Due to the global pandemic, there may occasionally be delays to shipping times. This is happening far less often than it was previously (hooray!), but if there are delays, we're really sorry we have no control over them.

Once we have dispatched your order, shipping times will depend on where in the world you are and which shipping option you have selected. 

See below for more information on shipping times and different shipping options.

I'm an EU customer, how does Brexit affect my order?

If your order value is £135 GBP or less, you should not receive any customs charges or fees.

 

If your order value is over £135 GBP then you may be subject to customs fees and charges. We're sorry we can't tell you what the exact fees would be - this will depend on the custom authorities in your own country.

If you're outside the EU, then nothing will change. Orders will be subject to customs duties and a clearance/handling fee as per your country's guidance.

We're very sorry that we have no control over any charges and fees.

 

Questions about shipping

Do you ship to my country?

We can deliver to most countries worldwide, but please be aware that for orders going to Israel, the Philippines, Malaysia, the United Arab Emirates, Qatar, South and Central America and all countries in Africa, the only shipping option is a courier service. We're sorry that there is no cheaper shipping option for these countries.

How long will it take before my order is dispatched?

It generally takes us 2-5 working days to process new orders and create your minifigures.

Please bear in mind that this is 2-5 WORKING days, and the workshop is not open at weekends or on UK bank holidays.

How long does shipping take?

From the dispatch date, UK orders sent by standard shipping are typically taking 2-7 days to reach their destination, but sometimes up to 14 days. Special delivery post typically arrives the next day.

International orders sent by standard shipping and tracked shipping are typically taking 2-3 weeks to most destinations, but sometimes up to 6 weeks. See below for more details. Orders shipped by courier are much faster, typically taking a few days.

 

Shipping to the UK

Our standard shipping option is Royal Mail's first class post service. Most orders are sent as 'large letters' and will fit through your letter box. Generally, first class postage takes 1-2 days within the UK, but there are still some regional delays due to the pandemic. Occasionally, UK orders are taking up to 14 days to arrive.

Tracking isn't included as standard, but you can upgrade to UK special delivery (an express, tracked service) for an additional cost. You can do this at checkout, or - if you have already placed your order and wish to upgrade your shipping option now - please email us at contact@minifigs.me as soon as you can and quote your order number.

Please be aware that we can only upgrade your shipping option if your items have not yet been dispatched.



Shipping to other worldwide destinations

Standard Shipping and Tracked Shipping

In normal circumstances, delivery in Europe is usually 1-2 weeks, delivery to the USA and Canada is usually 2-3 weeks and delivery to Australia is usually around 3-4 weeks. However, there are still some inconsistent delays due to shipping due to the pandemic and Brexit. Although usually faster, orders are sometimes taking up to 6 weeks to reach international destinations.

We are currently using Royal Mail for international shipping, but are in the process of swtiching to DHL Global Mail. Both carriers pass on the parcel to a local postal service in your country, e.g. Deutsche Post for Germany, La Poste for France, USPS for America, Australia Post for Australia etc. 

Tracking isn't included as standard. If you have selected standard shipping, once your order has been dispatched, we’re sorry we cannot tell you exactly where it is in its journey to you or exactly how long it will take to arrive.

If you have chosen tracked shipping, you should receive a separate email with tracking details. 

Express Courier Service (Fully Tracked)

If you have chosen a courier service, you should receive comprehensive tracking information from DHL. This is a much faster service, typically taking a few days to arrive at its destination instead of taking several weeks. 

Can you expedite shipping?

If you are in the UK, you can choose the more expensive shipping option to expedite shipping. This is the Royal Mail Special Delivery option, and will typically mean that your order will arrive the following day after it is dispatched.

If you are elsewhere in the world, you can choose the courier option to expedite shipping. This is the DHL courier option, and will typically mean that your order will arrive 2-3 days after it has been dispatched.

Please bear in mind that it still does take us a few days to process most orders before they are dispatched, and  that our workshop is closed on weekends and UK bank holidays. 

If you missed the different shipping options at checkout and would now like to upgrade to a faster shipping option, please email us at contact@minifigs.me about this as soon as you can. Please be aware that we can only upgrade your shipping option if your items have not yet been dispatched.

What are the shipping costs?

Shipping Costs for Most Orders

Shipping destination

Standard shipping (untracked)

  Tracked

Express tracked shipping

(Special Delivery UK / DHL Courier Service)

UK

£ 1.99 GBP

-

£ 8.49 GBP

Europe

£ 3.99 GBP

£ 12.00 GBP

£ 25.81

USA

£4.25 GBP £ 12.50 GBP £ 15.56 GBP

Canada

£ 4.25 GBP £ 13.00 GBP £ 28.85 GBP

China, Hong Kong, Republic of Korea, Singapore

£ 4.25 GBP £ 13.00 GBP

£ 29.13 GBP

Japan

£ 4.25 GBP £ 13.00 GBP £ 28.85 GBP

Australia, New Zealand and Tasmania

£ 4.25 GBP £ 13.00 GBP £ 28.85 GBP

Mexico, Central America and South America

-

-

£ 37.30 GBP

Africa

-

-

£ 37.30 GBP

Israel

-

-

£ 25.16 GBP

Taiwan, Thailand, Malaysia & The Phillipines

-

-

£ 28.86 GBP

United Arab Emirates and Qatar

-

-

£ 28.86 GBP

Saudi Arabia

-

-

£ 33.52 GBP

Other destinations

£ 4.25 GBP

£ 13.00 GBP

£ 37.30 GBP

Shipping Costs for Orders with Baubles

Shipping destination

Standard shipping (untracked)

Signed for (partially tracked)

Express tracked shipping

(Special Delivery UK / DHL Courier Service)

UK

£ 3.99 GBP

-

£ 9.99 GBP

Europe

£ 6.50 GBP £ 12.50 GBP £ 25.81 GBP

USA

£ 8.25 GBP £ 13.30 GBP £ 15.56 GBP

Canada

£ 8.50 GBP £ 13.50 GBP £ 28.85 GBP

China, Hong Kong, Republic of Korea, Singapore

£ 8.50 £ 13.50 GBP £ 29.13 GBP

Japan

£ 8.50 GBP £ 13.50 GBP £ 28.85 

Australia, New Zealand and Tasmania

£ 8.50 £ 13.50 GBP £ 28.85 GBP

Mexico, Central America and South America

-

-

£ 37.30 GBP

Africa

-

-

£ 37.30 GBP

Israel

-

-

£ 25.16 GBP

Taiwan, Thailand, Malaysia & The Phillipines

-

-

£ 28.86 GBP

United Arab Emirates and Qatar

-

-

£ 28.86 GBP

Saudi Arabia

-

-

£ 33.52 GBP

Other destinations

£ 8.50 GBP £ 13.50 GBP £ 37.30 GBP
How do I know if my order has shipped?

You should have had an email to let you know if your order has shipped. Please check your junk mail too, as these emails can get filtered.

Please bear in mind that shipping times are sometimes delayed due to the pandemic, and that we do not offer tracking as standard. Tracking is only provided if you paid extra for this at checkout.

How do I add tracking to my order?

We don't send orders with tracking as standard, but you can add tracking at checkout. 

If you are in the UK, you can upgrade to the UK's special delivery service (a faster, tracked service).

If you are elsewhere in the world, you have two different tracked options. The cheaper tracked option is the Royal Mail tracked service. This is usually fairly reliable, although we do find that sometimes local postal services do not update the tracking information consistently. This is no faster than standard shipping. 

The other option is a courier service, which is fully tracked and a much faster service (typically taking a few days to arrive instead of several weeks). 

If you've already placed your order and wanted to upgrade your shipping now, please email us at contact@minifigs.me to arrange this. Please be aware that we can only add tracking if your items have not yet been dispatched.

At what point should I contact you if my order hasn't arrived?

We're sorry that the postal services have some unpredictable delays at the moment. We don't have tracking information unless you paid extra for this at checkout, and we are not usually able to give you any additional information except to let you know your items are still in transit.

If you are in the UK, and have not yet received your order 14 days after the dispatch date, please do get in touch with us though. At that point, we would consider your items lost.

If you are an international customer who chose standard or tracked shipping, please let us know if you haven't received your order 6 weeks after the dispatch date. Please remember, this is the dispatch date and NOT the date you placed the order.

 

 

It is rare for items to get lost in the post, but it can occasionally happen. More often that not, though, the items are simply delayed.

If you need to get in touch with us, our email address is contact@minifigs.me.

Questions about placing an order & returns

How much does a custom minifigure cost?
It really depends on what you want to buy! Our most basic minifigures start at £7.99 GBP.

 

If you're buying from our minifig builder, we tend to find that minifigures end up costing between £11 and £15, but prices vary depending on the parts you pick. All prices are clearly labelled on our website, though, so it should be straight forward!

If you're not sure where to start and would like more info about the different options, check out the question below 'How do I get my own awesome custom minifigure?'

How do I get my own awesome custom minifigure?

THAT’S A REALLY GOOD QUESTION!

The answer really depends on what you want. If you are looking for a well-known character or musician or public figure, go check out our pre-designed custom minifigs. We have a huge range of pre-made figures, so it's likely we'll already have your dream minifig designed!

You can also build your own minifigure by selecting the head, hair, torso, legs and accessories you would like. Go to our minifig builder to see the various options.

If you want something simpler, you might want to consider our simple personalised minifigs , our simple wedding minifigs or our people and professions minifigs.

If you're feeling creative, you can doodle your own minifigure here . Please note, the doodlefig is one of our cheaper products and we print your design exactly as you've drawn it onto the front of the minifigure only. We always print these onto white bodies, white legs and yellow heads, and unfortunately, we cannot print them onto different colours as this would require a different printing process.

If you can't find what you're looking for through all of the different options listed above, please get in touch with us via email at contact@minifigs.me

If an item is out of stock, how do I know when it will be back in stock?
You can sign up for email alerts which will let you know when the item is back in stock. When viewing the product, you should see a large black button which says 'Tell me when it's back in!'

 

Simply enter your email address into the bar, and click on the big black button.
If I buy in bulk, can I get a discount?
If you're buying more than 10 of the same item, you can usually get a discount. Send us an email at contact@minifigs.me if you'd like more information about this. At certain times of year when we're very busy, we are not always able to offer these discounts. We're also sorry that we don't offer any discounts on bespoke items, but you can usually get a discount if you're requesting exact copies of the same bespoke item.
Do you have any special offers or discounts for first-time customers?
We're sorry that we don't have any special offers for first-time customers, but you can sign up for our rewards scheme. This allows you to collect points so that you can get money off future orders! You can find details about this below in our 'Other FAQs' section.

 

If you sign up to our mailing list here, we also send out occasional discount codes via email. If you're on facebook, we also recommend checking out our Custom Minifigs Group. We have some occasional discounts on there, and also it's a really cool place to visit because you get sneak peeks at new minifigs that we haven't released yet!
Do you make custom parts, e.g. custom animals, custom hair parts, custom instruments or custom weapons?
Unfortunately, we don't have the ability to make custom-shaped parts. We just re-print parts already made by LEGO. We are also unable to custom paint hair pieces on an individual basis.
If I want an image printed onto a torso / tile, what type of image file should I send you?
We accept a wide range of file types - most people send us jpegs, pngs, svgs or pdfs and they work just fine. We can also accept ai files and esp files.

 

There are no strict rules on the resolution we need. We are printing onto a very small surface, so it doesn't need to be an absolutely huge high quality file. However, we don't want it to be such low resolution that it looks blurry or introduces strange artefacts. As a rule of thumb, if the image looks good to your eye on a computer screen, it should look good to the eye on a LEGO part!
Can you make me a whole build out of LEGO?
Unfortunately, we aren't able to make full builds out of LEGO. We specialise in Minifigures, and that's the area we're super confident in!

 

Although we do sell a few mini-builds, building new creations isn't our area of expertise. We're going to have to recommend that you find someone else to be your Master Builder!
Can I pay in a different currency, e.g. US dollars?

Our website will calculate how much your order will cost in different currencies - it should do this automatically based on your location. Please be aware that prices may be rounded up or down by the currency converter. The payment is then taken in Great British Pounds. This is done automatically, so you don't need to work anything out.

Can I return items?

We’re sorry, but we don’t accept returns unless an item is faulty or incorrect. This is because each item is custom printed to order. If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know. Please get in touch within 2 weeks of getting your order.

If you’ve ordered one of our pre-designed minifigs (e.g. a musician, film star etc…) we may be able to accept a return under the distance selling act. Get in touch and talk to us about it, but some of these items are also printed to order.

Other FAQs

How do you make the minifigures?

With magic and elves….we wish! Hard work, and lots of time in our workshop surrounded by dismembered minifigures!

Right now we’re on our 4th generation of minifig production, and we're sure we’ll be sticking with this for now, as it produces some great results, crisp colours and lines, and a very robust print.

Previous generations were made using waterslide decals, varnish and paint of varying brands, as well as vinyl. We’re determined to be the very best custom LEGO minifigure producer around, so we kept pushing the boundaries. Today we use illustration software, and top-end, highly sophisticated direct printing equipment. This creates very high quality, high resolution robust prints, DIRECTLY on the LEGO! It means we can print all over the figure too, allowing some exceptional designs.

It uses ink (including white) which is fade proof for 10+ years. Obviously we do our best to create long lasting, robust minifigs that can be loved for many years. However, extremely rough play / explosives may damage them, so treat them gently!

How do I care for my minifig?

Your minifig will serve you well if you follow a couple of basic rules, they’re pretty much like Mogwai/Gremlins:

LEGO custom minifigures - just like Gremlins
  • 1. Keep them out of bright light
  • 2. Don’t get them wet Our 4th Generation Minifigs are now waterproof!!!
  • 3. Don’t feed them after midnight

The last one, I admit, would be a challenge, they might come with some LEGO food (if you ordered some) but there’s a pretty good chance that if you leave the minifig and the food alone, they’ll both still be there in the morning. And if you do leave them in bright light it’ll take a few months/years for them to fade (but it will happen, all LEGO discolours in the sun – so please care for your bricks)

Also, please don’t give them to very small children, you don’t want to be dashing to hospital with a choking child or one with a minifig head stuck up their nose. The guidelines say 3 and over, but you know your child best, just be sensible please. We’re not responsible for what you do with your minifig when you get it home. So please don’t take them to the beach. Or fling them around from a great height. And it might not be a good idea to mix them up with a big pile of bricks and shake them around. Your minifig will probably get a bit scratched and develop a self esteem issue.

Basically, please love and care for your minifig. Play nicely and he should last you a while.

Do you have a rewards scheme for returning customers?
We do indeed! To sign up, you can get started by clicking on the small yellow icon in the bottom left of the screen (it looks like a gift box). You can then collect points, which can be used to get money off in the future.

 

To claim back your points, you need to go back to the yellow icon and follow the prompts. You can move the slider up and down to choose how many of your points you'd like to claim back. You can then apply the discount code and it will be automatically applied at checkout.
How do I get in touch with you?

The best way to get in touch with us is by email. We're sorry that we can't take orders over the phone. You can email us at contact@minifigs.me. We check our emails regularly, but may not respond immediately to emails received over the weekend. Do feel free to get in touch with us with any questions, comments and ideas. We are always happy to help!