FAQs
SHIPPING & CUSTOMS
Do you ship to my country?
What are shipping costs? (for most orders)
Shipping destination |
Standard shipping (untracked) |
Tracked |
Express tracked shipping (DPD) |
---|---|---|---|
UK |
£2.25 |
£4.50 GBP |
£7.50 |
Europe |
N/A | £5.00 GBP - £8.00 GBP | £12.00 GBP to £30.00 GBP |
USA |
N/A | £8.50 GBP | £15.00 GBP |
Canada |
N/A | £7.00 GBP | £20.00 GBP |
Australia | N/A | £8.00 GBP |
£20.00 GBP |
New Zealand | N/A | £8.00 GBP | £30.00 GBP |
All Other Destinations | N/A | £5.00 GBP to £10.00 GBP | £15.00 GBP to £40.00 GBP |
|
What are shipping costs? (for orders with baubles)
If you're in the UK, we send most orders as 'large letters', but baubles need to go in a box. For that reason, it's £5.25 for an order with baubles as standard or £6.50 if you would like it sent tracked. Express delivery is still £7.50.
If you're outside of the UK, shipping costs remain the same.
How long before my order is dispatched?
How long does shipping take?
UK standard shipping - we send these orders by Royal Mail first class post. Shipping generally takes 3 - 10 working days, but occasionally you may need to wait up to 2 weeks. UK 48 hour tracked shipping takes 1-2 working days to arrive. Shipping to Europe
European tracked shipping usually arrives in 1-2 weeks European express tracked usually arrives in 3-6 days depending on each country. Shipping to the USA
USA tracked shipping usually arrives in 1-2 weeks USA express tracked arrives within 2-5 days. Shipping to the rest of the world
Rest of world tracked shipping usually arrives in 1-2 weeks Rest of world express tracked usually arrives in a week
Are there any shipping delays at the moment?
How can I track my order?
How can I upgrade to tracked and / or expedited shipping?
Which postal service / carrier do you use?
For international orders we use DPD, then they will pass the package on to local delivery partners, i.e.
- USA - USPS
- Canada - Canada Post
- Australia - Australia post
- Italy - Poste Italiane
- France - La Poste
- Germany - Deutsche Post
Will I be charged customs fees?
I'm worried my order might have got lost in transit - what should I do?
- UK customer with standard shipping option - more than 14 days from the dispatch date
- UK customer with express shipping - more than 2 days from the dispatch date
- International customer with standard or tracked shipping - more than 6 weeks from the dispatch date (for some countries we would ask you to wait for 8-10 weeks)
- International customer with COURIER shipping - more than 7 days from the dispatch date
Placing An Order
How do I get my own awesome custom minifig?
Will my minifig's hands match the skin tone of their head?
Can you make me a minifig from a photograph / why can't I find bespoke options?
If an item is out of stock, how do I know when it will be back in stock?
Do you make custom parts, e.g. custom animals, custom hair parts, custom instruments or custom weapons?
I want an image printed onto a torso or tile - what type of image file should I send you?
Why can't I have a logo printed on a torso?
How do I cancel or change my order?
Bulk Orders & Special Projects
How do I place a large order, e.g. for a wedding or for a company event?
- We cannot print logos or branding onto minifigure parts - this is a rule from LEGO which is strictly enforced and we have to comply with this.
- LEGO do not condone the use of customised minifigures for marketing purposes.
- Large orders sent internationally may incur customs charges and we have no control over these charges (we are sending from the UK).
- In general, we can only accept orders placed via the website. You are welcome to get in touch with us to discuss your order and we may be able to offer you a bulk order discount (depending on how busy we are and what you are wanting to buy), but please be aware we will most likely be pointing you back to the website to actually place your order.
- If you would like a prototype minifig creating, you would need to place an order for this. We are a small company and we're sorry that we do not offer free samples.
- If you need your minifigs by a certain date, it's a good idea to let us know your timescales by email so that we can let you know whether or not it will be possible for us to meet your deadline.
- Prices vary hugely depending on the parts and colours picked, so it can be difficult for the team to give you an idea of prices on a bulk order. If you're wanting to keep things as cheap as possible, we can recommend certain choices that will help to keep costs down, e.g. choosing yellow skin tone heads and hands (these are cheaper than the natural skin tones).
Can I get a bulk order discount?
Can you make me a whole build out of LEGO?
Can you design me a brand new minifig from a photo or description?
I've already made a minifig design - can you print it?
I want something specific that isn't on the website - can I get it?
Pricing, Discounts & Loyalty Points
How much does a custom minifig cost?
It really depends on what you want to buy! Our most basic minifigures start at £7.99
If you're buying from our minifig builder, we tend to find that minifigures end up costing between £11 and £15, but prices vary depending on the parts you pick. All prices are clearly labelled on our website, though, so it should be straight forward!
If you're not sure where to start and would like more info about the different options, check out the question above 'How do I get my own awesome custom minifigure?'
What are shipping costs?
Do you have special offers or discounts?
Do you have a rewards scheme for returning customers?
Can I pay in a different currency, e.g. US dollars?
I have placed an order and think I have been charged the wrong amount
Cancellations & Returns
How do I cancel my order?
Can I return my order?
Other Frequently Asked Questions
How do I contact you?
How do I care for my minifig?
1. Keep them out of bright light
2.
3. Don’t feed them after midnight The last one, I admit, would be a challenge, they might come with some LEGO food (if you ordered some) but there’s a pretty good chance that if you leave the minifig and the food alone, they’ll both still be there in the morning. And if you do leave them in bright light it’ll take a few months/years for them to fade (but it will happen, all LEGO discolours in the sun – so please care for your bricks) Also, please don’t give them to very small children - you don’t want to be dashing to hospital with a choking child or one with a minifig head stuck up their nose. The guidelines say age 3 and over, but you know your child best - just be sensible please!We’re not responsible for what you do with your minifig when you get it home. So please don’t take them to the beach. Or fling them around from a great height. And it might not be a good idea to mix them up with a big pile of bricks and shake them around. Your minifig will probably get a bit scratched and develop a self-esteem issue. Basically, please love and care for your minifig. Play nicely and your minifig should last you a while.
How do you make the minifigs?
How did the business get started?
How many staff do you have? Who works there?
What good causes do you support?
Where can I find you on social media?