Frequently asked questions

SHIPPING & CUSTOMS

Do you ship to my country?

We ship from the UK and we can deliver to most countries worldwide!

Please be aware that for orders going to Israel, the Philippines, Malaysia, China, the United Arab Emirates, Qatar, South and Central America and all countries in Africa, the only shipping option is a courier service. We're sorry that there is no cheaper shipping option for these countries.

What are shipping costs? (for most orders)

 

Shipping destination

Standard shipping (untracked)

 Tracked

Express tracked shipping

(Special Delivery UK / DHL Courier Service)

UK

£ 2.25 GBP

£4.50 GBP

£ 8.50 GBP

Europe

£3.00 - £5.00 GBP £7.50 - £10.00 £ 27.00 GBP - £ 30.00 GBP

USA

£ 5.00 GBP £ 10.00 GBP £ 20.00 GBP

Canada

£ 5.00 GBP £ 9.50 GBP £ 35.00 GBP

China, Hong Kong, Republic of Korea, Singapore

N/A £10.00 GBP £ 35.00 GBP

Japan

£ 5.00 GBP £ 9.50 GBP £ 35.00 GBP

Australia, New Zealand and Tasmania

£ 5.00 GBP £ 9.50 GBP £ 35.00 GBP

Mexico, Central America and South America

N/A

£10.00 GBP

£ 40.00GBP

Africa

N/A

£10.00 GBP

£ 40.00 GBP

Middle East

N/A

£10.00 GBP

£ 40.00 GBP

Taiwan, Thailand, Malaysia & The Phillipines

N/A

£10.00 GBP

£ 40.00 GBP

Other destinations

N/A £10.00 GBP £ 40.00 GBP

What are shipping costs? (for orders with baubles)

Shipping destination

Standard shipping (untracked)

Tracked

Express tracked shipping

(Special Delivery UK / DHL Courier Service)

UK

£5.25 GBP

£6.50

£ 10.50 GBP

Europe

£ 7.00 GBP £ 12.50 GBP £ 27-30.00 GBP

USA

£ 8.00 GBP £ 13.00 GBP £ 20.00 GBP

Canada

£ 8.00 GBP £ 12.50 GBP £35.00 GBP

China, Hong Kong, Republic of Korea, Singapore

N/A £13.00 £ 35.00 GBP

Japan

£ 8.00 GBP £ 12.50 GBP £ 35.00 GBP

Australia, New Zealand and Tasmania

£ 8.50 £ 13.50 GBP £ 35.00 GBP

Mexico, Central America and South America

N/A

£14.00

£ 40.00 GBP

Africa

N/A

£14.00

£ 40.00 GBP

Middle East

N/A

£14.00

£ 40.00 GBP

Taiwan, Thailand, Malaysia & The Phillipines

N/A

£14.00

£ 40.00 GBP

Other destinations

N/A £ 14.00 GBP £ 40.00 GBP

How long before my order is dispatched?

We custom print each order once we have received it. In normal circumstances, it usually takes us 2-5 working days to process your order in our workshop BEFORE it is ready to be shipped out to you. Please bear in mind that the workshop is not open at weekends or on UK bank holidays.

For orders containing bespoke items, e.g. bespoke heads or bespoke torsos, it may take a few days longer.

You should receive an automatic email when your order has shipped. If the email hasn't come through to you, please check your junk folder. If it's not there either and you think your order should have shipped by now, feel free to email the team at contact@minifigs.me.

How long does shipping take?

Shipping times vary hugely depending on your location and the shipping option you have chosen at checkout.

Remember that it takes us 2-5 working days to process your order in the workshop BEFORE it is dispatched. After that, shipping times are typically as follows:

Shipping to the UK
UK standard shipping - we send these orders by Royal Mail first class post. Shipping generally takes 3 - 10 working days, but occasionally you may need to wait up to 2 weeks.

UK 48 hour tracked shipping takes 1-2 working days to arrive.

UK 1pm next day deliver is usually delivered the next working day by 1pm

Shipping to Europe
European standard or tracked shipping - usually 5 - 10 working days if no delays in customs

European express (courier) shipping - typically 2-5 days.

Shipping to the USA
USA standard or tracked shipping - usually 6 - 14 working days if there are no delays in customs

USA express (courier) shipping - typically 2-5 days.

Shipping to the rest of the world (including Canada, Australia, New Zealand, Asia etc.)
Rest of world standard or tracked shipping - usually 6-20 working days if not delays in customs

Rest of world express (courier) shipping - typically 2-5 days.

Are there any shipping delays at the moment?

Due to the global pandemic, there may occasionally be delays to shipping times. This is happening far less often than it was previously (hooray!), but if there are delays, we're really sorry we have no control over them.

With EU countries, we are also seeing some delays due to customs issues.

How can I track my order?

If you selected a tracked shipping option at checkout, you can track your order by going to the 'View Order' button in your shipping confirmation email. If you're having problems finding your tracking information, please feel free to email the team at contact@minifigs.me.

Please be aware that our standard shipping option to most countries does NOT include tracking - this is so that we can keep shipping costs as low as possible. If you selected standard shipping and your order has been dispatched, we will only be able to tell you that your order is in transit - we're sorry that we won't be able to find out any additional information about where your order is on its journey.

How can I upgrade to tracked and / or expedited shipping?

If you have already placed your order and would like to upgrade your shipping, please email the team at contact@minifigs.me to arrange this. They can send you an invoice for the extra costs.

If you are in the UK, you can upgrade to the UK's special delivery service (a faster, tracked service).

If you are in the USA, you can upgrade to the DHL courier service (an express, tracked shipping option).

If you are elsewhere in the world, you have two different tracked options. The cheaper tracked option is the Royal Mail tracked service. This is usually fairly reliable, although we do find that sometimes local postal services do not update the tracking information consistently. This is NOT any faster than standard shipping.

The other option is a courier service, which is fully tracked and a much faster service (typically taking a few days to arrive instead of several weeks).

Bear in mind that we can only upgrade your shipping option if your order is still with us in the workshop. If we have already dispatched it, it is too late to change the shipping!

Which postal service / carrier do you use?

For standard and tracked shipping, we use Royal Mail (the UK postal service).
For international orders, Royal Mail will then pass the package on to local delivery partners, i.e.
  • USA - USPS
  • Canada - Canada Post
  • Australia - Australia post
  • Italy - Poste Italiane
  • France - La Poste
  • Germany - Deutsche Post

To see Royal Mail's delivery partners in other countries, check out this link.

The express shipping option for the UK is Royal Mail Special Delivery.

The express shipping option for international orders is DHL Express (an international courier).

Will I be charged customs fees?

Customers in the UK - No, you wouldn't be charged customs fees as we are shipping from the UK.

Customers in the EU - At the point of sale, if your order is below £135.00 GBP and you're shipping to an EU member country, you will have paid your VAT via our website.

When your order arrives, it is possible there may be additional customs fees to pay. We're very sorry that we cannot predict what the costs would be, and we have absolutely no control over any customs fees or charges that are issued. This will all depend on the custom authorities in your own country. We recommend checking local guidance about importing from the UK.

If you are in the EU and your order is OVER £ 135 GBP, you will not have paid VAT at the point of sale and it is very likely that you will be charged customs fees. Again, we're sorry that we cannot predict what these costs would be.

Customers outside of the EU - If you're outside the EU, orders will be subject to customs duties and a clearance / handling fee as per your country's guidance. If you're in the USA, as far as we are aware, customs fees are only applied if your order costs more than $800 USD. For other countries, we recommend checking your local guidance about importing from the UK.

I'm worried my order might have got lost in transit - what should I do?

It is rare for items to get lost in the post, but it can occasionally happen. More often that not, though, the order is simply delayed. There can sometimes be unpredictable shipping delays, especially internationally and especially if your order gets held up with customs.

If you have not received your order after a certain point, we would consider it lost and could either offer a refund or a replacement. Please do get in touch with us by email (at contact@minifigs.me) if you have been waiting as follows:

  • UK customer with standard shipping option - more than 14 days from the dispatch date
  • UK customer with express shipping - more than 2 days from the dispatch date
  • International customer with standard or tracked shipping - more than 6 weeks from the dispatch date (for some countries we would ask you to wait for 8-10 weeks)
  • International customer with COURIER shipping - more than 7 days from the dispatch date

Placing An Order

How do I get my own awesome custom minifig?

THAT’S A REALLY GOOD QUESTION!

The answer really depends on what you want. If you are looking for a well-known character or musician or public figure, go check out our pre-designed custom minifigs. We have a huge range of pre-made figures, so it's likely we'll already have your dream minifig designed!

You can also build your own minifigure by selecting the head, hair, torso, legs and accessories you would like. Go to our minifig builder to see the various options.

If you want something simpler, you might want to consider our simple personalised minifigs or our people and professions minifigs.

If you're feeling creative, you can doodle your own minifigure here. Please note, the doodlefig is one of our cheaper products and we print your design exactly as you've drawn it onto the front of the minifigure only. We always print these onto white bodies, white legs and yellow heads, and unfortunately, we cannot print them onto different colours as this would require a different printing process.

If you can't find what you're looking for through all of the different options listed above, please get in touch with us via email at contact@minifigs.me and we'll see if we can help!

Will my minifig's hands match the skin tone of their head?

Yes! We automatically change the minifig's hands and neckline to match the skin tone of the head you have chosen.

We don't sell hands separately, so don't worry about trying to find them on the website. The team will make sure you receive the correct hands.

Can you make me a minifig from a photograph / why can't I find bespoke options?

So sorry but our bespoke options are not currently available!

We normally offer bespoke heads and bespoke torsos on our website. This is where we create a brand new head or torso design from scratch based on a description, image or photograph.

During the run-up to Christmas (from October onwards), it gets very busy in the workshop with lots and lots of orders. To manage our workload, we have to (sadly!) take all bespoke items off the website. These products usually appear back on the website around March the following year. It's hard to give an exact date, as it depends how busy things are when we return from our Christmas break.

However, lots of people find they are still able to make the minifig they would like from the pre-designed parts we already have available on the website. Check out our minifig builder to see if this will work for you!

If an item is out of stock, how do I know when it will be back in stock?

You can sign up for email alerts which will let you know when the item is back in stock. When viewing the product, you should see a large black button which says 'Tell me when it's back in!' Simply enter your email address into the bar, and click on the big black button.

If you are browsing within the Minifig Builder, you may not be able to see this button. If this is the case, you may need to find the product elsewhere on the site (which you can do using the search bar at the top).

I can't find the part or minifig that I'm looking for - can you help?

If you can't find the part or the minifig that you are looking for, please feel free to email us at contact@minifigs.me and we'll see if we can help!

Do you make custom parts, e.g. custom animals, custom hair parts, custom instruments or custom weapons?

Unfortunately, we don't currently have the ability to make custom-shaped parts. We just re-print parts already made by LEGO. We are also unable to custom paint hair pieces on an individual basis.

We do occasionally 3D print specific items, e.g. asthma inhalers and wheelchairs, but we are stil getting to grips with our processes for this. Unfortunately, we are not yet at the stage where we can take specific requests for 3D printed pieces.

I want an image printed onto a torso or tile - what type of image file should I send you?

We accept a wide range of file types - most people send us jpegs, pngs, svgs or pdfs and they work just fine. We can also accept ai files and esp files.

There are no strict rules on the resolution we need. We are printing onto a very small surface, so it doesn't need to be an absolutely huge high quality file. However, we don't want it to be such low resolution that it looks blurry or introduces strange artefacts.

As a rule of thumb, if the image looks good to your eye on a computer screen, it should look good to the eye on a LEGO part!

Why can't I have a logo printed on a torso?

We're sorry that we cannot print logos or branding onto Minifigure parts - this is a rule from LEGO which is strictly enforced. This remains the case, even if you own the copyright to the logo. So sorry!

How do I cancel or change my order?

If you'd like to cancel or change your order, please get in touch with us as soon as possible by emailling contact@minifigs.me.

In general, we can only make changes or cancel the order if the order hasn't been printed yet. If it has already been dispatched, it is definitely too late!

Bulk Orders & Special Projects

How do I place a large order, e.g. for a wedding or for a company event?

If you'd like to place a large order for a company or for a private event, you can do so on the website. But please be aware of the points listed below.

You are welcome to contact the team at contact@minifigs.me to discuss your order before you place it. Here are some important things to bear in mind:

  • We cannot print logos or branding onto minifigure parts - this is a rule from LEGO which is strictly enforced and we have to comply with this.
  • LEGO do not condone the use of customised minifigures for marketing purposes.
  • Large orders sent internationally may incur customs charges and we have no control over these charges (we are sending from the UK).
    • In general, we can only accept orders placed via the website. You are welcome to get in touch with us to discuss your order and we may be able to offer you a bulk order discount (depending on how busy we are and what you are wanting to buy), but please be aware we will most likely be pointing you back to the website to actually place your order.
    • If you would like a prototype minifig creating, you would need to place an order for this. We are a small company and we're sorry that we do not offer free samples.

    • If you need your minifigs by a certain date, it's a good idea to let us know your timescales by email so that we can let you know whether or not it will be possible for us to meet your deadline.
    • Prices vary hugely depending on the parts and colours picked, so it can be difficult for the team to give you an idea of prices on a bulk order. If you're wanting to keep things as cheap as possible, we can recommend certain choices that will help to keep costs down, e.g. choosing yellow skin tone heads and hands (these are cheaper than the natural skin tones).

    Can I get a bulk order discount?

    It really depends what items you are buying and how busy we are in the workshop! Feel free to get in touch with us by email at contact@minifigs.me if you'd like to discuss bulk order discounts, and we can see what is possible.

    Can you make me a whole build out of LEGO?

    Unfortunately, we aren't able to make full builds out of LEGO. We specialise in minifigs, and that's the area we're super confident in.

    Although we do sell a few mini-builds on our website, building new creations isn't our area of expertise. We're going to have to recommend that you find someone else to be your Master Builder!

    Can you design me a brand new minifig from a photo or description?

    We normally offer bespoke heads and bespoke torsos on our website. This is where we create a brand new head or torso design from scratch based on a description, image or photograph. Very occasionally, we can create a whole minifigure design from scratch, but we are very limited in how many of these we can do. At the moment, we're very sorry that we don't have the capacity to do this.

    During the run-up to Christmas (from October onwards), it gets very busy in the workshop with lots and lots of orders. To manage our workload, we have to (sadly!) take all bespoke items off the website. These products usually appear back on the website around March the following year. It's hard to give an exact date, as it depends how busy things are when we return from our Christmas break.

    However, lots of people find they are still able to make the minifig they would like from the pre-designed parts we already have available on the website. Check out our minifig builder to see if this will work for you!

    I've already made a minifig design - can you print it?

    Sometimes customers send through their own designs, thinking that we can replicate it and put it straight onto a minifigure. However, this isn't usually the case.

    Our templates and design processes are very specially set up to fit the correct amount of details our printer can pick up, and our designers are very experienced in knowing how thick lines need to be, how much space is required between lines and shapes etc. Unless we are printing onto white LEGO parts, they also need to add white underlay to certain lines and shapes to make sure the design prints properly.

    When someone sends us in their own designs, we have to make lots of adaptations - so much so that it is often easier for our designers to create their own minifigure design from scratch than it is for them to adapt someone else's design!

    in general, other people’s designs just don’t translate well with our printer.  You are welcome to send us your design by email (to contact@minifigs.me) and we can take a look to see, but nearly always, we would need to re-do the design as a bespoke piece. At the moment, we're sorry that we don't have the capacity to take on bespoke designs.

    I want something specific that isn't on the website - can I get it?

    In general, we can only accept orders for things that we already have available on the website. However, we can occasionally accept special requests (depending on our capacity, and how difficult it is to meet that request!) Feel free to email us at contact@minifigs.me with your request, and we will see what might be possible!

    Pricing, Discounts & Loyalty Points

    How much does a custom minifig cost?

    It really depends on what you want to buy! Our most basic minifigures start at £7.99

    If you're buying from our minifig builder, we tend to find that minifigures end up costing between £11 and £15, but prices vary depending on the parts you pick. All prices are clearly labelled on our website, though, so it should be straight forward!

    If you're not sure where to start and would like more info about the different options, check out the question above 'How do I get my own awesome custom minifigure?'

    What are shipping costs?

    Shipping costs vary depending on your location, the type of shipping option you have chosen and whether or not your order includes a bauble (as these are shipped in larger boxes!)

    Please see the shipping prices above in the 'SHIPPING & CUSTOMS' section.

    Do you have special offers or discounts?

    We don't often have special offers or discounts, but you CAN sign up for our rewards scheme! This allows you to collect points so that you can get money off future orders. To sign up, head to the yellow icon with an image of a wrapped present in the bottom left.

    If you sign up to our mailing list here, we also send out occasional discount codes via email.

    If you're on facebook, we also recommend checking out our Custom Minifigs Group. We have some occasional discounts on there, and also it's a really cool place to visit because you get sneak peeks at new minifigs that we haven't released yet!

    You may also want to check out our sale items.

    Do you have a rewards scheme for returning customers?

    We do indeed! To sign up, you can get started by clicking on the small yellow icon in the bottom left of the screen (it looks like a gift box). You can then collect points, which can be used to get money off in the future.

    To claim back your points, you need to go back to the yellow icon and follow the prompts. You can move the slider up and down to choose how many of your points you'd like to claim back. You can then apply the discount code and it will be automatically applied at checkout.

    Please bear in mind that you can only use one gift code per order.

    Can I pay in a different currency, e.g. US dollars?

    While you're browsing the website and at the 'basket' stage, our website will calculate how much your order will cost in different currencies - if not, you can also use the drop-down menu in the top right to choose the correct flag for your local currency. Please be aware that prices may be rounded up or down by the currency converter.

    When you get to checkout, it will display the price in Great British Pounds, and this is how the payment is taken. This is done automatically, so you don't need to work anything out. Please be aware that your bank may issue a small charge for the currency conversion. Sorry that we don't have any control over this.

    I have placed an order and think I have been charged the wrong amount

    Sometimes customers get in touch with us with concerns that they have been overcharged. Most commonly, they have been charged the correct amount, but there has been some confusion about the currency conversion.

    Please be aware that we are a UK website and the total you see at checkout is in Great British Pounds. When the money leaves your account, it will have been converted into your local currency, so it may look like a different amount.

    The exchange rate does fluctuate on a daily basis, and be aware that your bank may also charged you a small fee for the currency conversion.

    If this doesn't explain the issue and you still think you have been charged the wrong amount, please feel free to get in touch with us by email at contact@minifigs.me.

    Cancellations & Returns

    How do I cancel my order?

    If you'd like to cancel or change your order, please get in touch with us as soon as possible by emailling contact@minifigs.me. In general, we can only make changes or cancel the order if the order hasn't been printed yet. If it has been dispatched, it is definitely too late!

    Can I return my order?

    We’re sorry, but we don’t accept returns unless an item is faulty or incorrect.

    This is because each item is custom printed to order. If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know. Please get in touch within 2 weeks of receiving your order.

    For items that are not customised or if you've ordered pre-designed minifigs (e.g. a musician, film star etc.), we may be able to accept a return. Get in touch and talk to us about it, but some of these items are also printed to order. You can get in touch by email at contact@minifigs.me.

    Other Frequently Asked Questions

    How do I contact you?

    The best way to get in touch with us is by email at contact@minifigs.me.

    We are based in the UK, so bear in mind that we may be on different time zones if you are contacting us from another country. Also, be aware that the workshop is not open at evenings and weekends. We will get back to you as soon as we can though!

    How do I care for my minifig?

    Your minifig will serve you well if you follow a couple of basic rules. They’re pretty much like Mogwai/Gremlins:
    1. Keep them out of bright light
    2. Don’t get them wet Our 4th Generation Minifigs are now waterproof!!!
    3. Don’t feed them after midnight

    The last one, I admit, would be a challenge, they might come with some LEGO food (if you ordered some) but there’s a pretty good chance that if you leave the minifig and the food alone, they’ll both still be there in the morning.

    And if you do leave them in bright light it’ll take a few months/years for them to fade (but it will happen, all LEGO discolours in the sun – so please care for your bricks)

    Also, please don’t give them to very small children - you don’t want to be dashing to hospital with a choking child or one with a minifig head stuck up their nose. The guidelines say age 3 and over, but you know your child best - just be sensible please!

    We’re not responsible for what you do with your minifig when you get it home. So please don’t take them to the beach. Or fling them around from a great height. And it might not be a good idea to mix them up with a big pile of bricks and shake them around. Your minifig will probably get a bit scratched and develop a self-esteem issue. Basically, please love and care for your minifig. Play nicely and your minifig should last you a while.

    How do you make the minifigs?

    With magic and elves….we wish! Hard work, and lots of time in our workshop surrounded by dismembered minifigs!

    Right now we’re on our 4th generation of minifig production, and we're sure we’ll be sticking with this for now, as it produces some great results, crisp colours and lines, and a very robust print.

    Previous generations were made using waterslide decals, varnish and paint of varying brands, as well as vinyl. We’re determined to be the very best custom minifig maker around, so we kept pushing the boundaries. Today we use illustration software, and top-end, highly sophisticated direct printing equipment. This creates very high quality, high resolution robust prints, DIRECTLY on the LEGO! It means we can print all over the figure too, allowing some exceptional designs.

    It uses ink (including white) which is fade proof for 10+ years. Obviously we do our best to create long lasting, robust minifigs that can be loved for many years. However, extremely rough play / explosives may damage them, so treat them gently!

    How did the business get started?

    We started very small as a husband and wife team back in 2012. You can see more about our origin story here.

    How many staff do you have? Who works there?

    We're a small team based in Sheffield, UK. You can find out more about the team here.

    What good causes do you support?

    As we've grown as a company, we've been really pleased to increase the number of charities and good causes that we support. For more information about this, check out this link here.

    Where can I find you on social media?

    Here are links to our various different social media platforms. Come visit us!